Faco Metals faced stiff competition from overseas, prompting the company to seek out a bold new direction. After thorough market research, Ocean Bay Candle Company was launched, though getting the business off the ground and within budget was a real challenge—especially with limited experience in machinery.

To melt wax efficiently, Ocean Bay needed a double-boiler system, featuring an inner chamber for wax and an outer chamber with heating elements. The team had to choose between circulating water or using a traditional heat transfer fluid in the outer chamber.

After consulting with equipment manufacturers, the advantages of oil-based heat transfer fluids became clear: lower heating costs and the stable, even heat essential for their process. Ocean Bay soon discovered that Duratherm fluids provide enhanced anti-corrosion qualities not available with water-based systems.

Thanks to Duratherm’s advanced additive package—superior to most other fluids—the company could count on years of maintenance-free operation. This reliability was crucial for a business that depends on maximizing uptime to remain profitable.

Kyle Rose, Ocean Bay’s Vice President, reached out to several companies for guidance. Most only promoted their own products, but Duratherm’s experts provided comprehensive information on both their fluids and those of competitors.

“You educated me and provided test results that highlighted the differences,” Rose shared. “Your complimentary fluid testing showed real commitment to customer satisfaction and product longevity.”

Rose also appreciated Duratherm’s transparency regarding the similarities between their products and those Ocean Bay was already using. Duratherm recommended their robust Duratherm 600, which offered the reliable temperature control needed for candle production and also featured the right additives for long-term, trouble-free performance.

“You’ve proven time and again that your growth is built on honest service and excellent products. As my company expands, I’ll continue to rely on Duratherm,” Rose concluded.

Ultimately, Duratherm proved essential in helping a small business succeed. “Several companies offered assistance along the way, but none matched Duratherm,” said Rose.